Welcome to Divine Lake Cruise! By using our services, you agree to comply with the following terms and conditions. Please read them carefully before making a booking or using our website.

Bookings and Reservations

All bookings are subject to availability and confirmation.

A booking is considered confirmed only after receipt of payment and a confirmation email or message.

Guests must provide accurate and complete information during the booking process.

Payment Policy

Payment must be made in full at the time of booking unless otherwise specified.

We accept all payment methods. Payments are processed securely via third-party providers.

Prices are subject to change without prior notice. However, confirmed bookings will not be affected.

Cancellations and Refunds

Cancellations must be made before 72 hours to avail refund.

Refunds, if applicable, will be processed within 5 working days.

Divine Lake Cruise reserves the right to cancel services due to unforeseen circumstances such as weather conditions or operational issues. In such cases, customers will receive a full refund or the option to reschedule.

Safety and Conduct

All guests must follow safety instructions provided by our staff during the cruise or rafting activities.

Guests are responsible for their personal belongings. Divine Lake Cruise is not liable for any loss, theft, or damage.

We reserve the right to refuse service to individuals under the influence of alcohol, drugs, or displaying inappropriate behavior.

Use of Services

Guests must arrive at the designated boarding point before departure.

Late arrivals may result in forfeiture of the booking without a refund.

Limitation of Liability

Divine Lake Cruise is not responsible for any injury, loss, or damage arising from the use of our services unless caused by negligence on our part.

Participation in activities like rafting, Boating involves inherent risks, and guests must acknowledge and accept these risks before participating.

Amendments

Divine Lake Cruise reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective upon posting on our website.